There is no cost to create a bundll. You can use bundll every day instead of your debit or credit cards. This give you an extra 14 days to repay, interest free. Refer to other fees that may apply below.

With bundll you have the option to collect free Snoozes by referring friends to bundll. These Snoozes accumulate in your Snooze pot. If you don’t have any free Snoozes available, you will be charged a $2.50 fee to Snooze.

If you miss a repayment, you’ll get a 24-hour grace period before a $10 late fee is applied. During the grace period before the $10 late fee is applied, you have the option to either pay the full bundll amount or Snooze the bundll for $2.50 and also pay the minimum bundll repayment of $20.

If after the 24-hour grace period, you have not paid the full bundll amount or Snoozed the bundll, you will be charged the $10 late fee. We will also attempt to direct debit the minimum bundll repayment of $20 from your funding source. If the direct debit is successful, the bundll amount will be reduced by $20 and the original payment date for the selected bundll will be extended by 14 days. Your account will then go back into good standing and you get an additional period to pay off the remaining bundll amount.

If the direct debit of the minimum bundll repayment is unsuccessful, your bundll account will be suspended, until you make a minimum bundll repayment as appropriate.

Yes. If after the grace period there are still any outstanding bundll and/or superbundll repayments, a $10 late fee will be applied to your funding source and your bundll account will be suspended, meaning you won’t be able to spend any further.

No. You can repay the outstanding amount at any time before the repayment due date of a bundll or superbundll, with no fee.

No. You will never pay any interest with bundll or superbundll.

A Snooze offers you the opportunity to delay the repayment date for a bundll by an additional 14 days. You can either buy a Snooze for a flat fee of $2.50 or be awarded a free Snooze, from say referring a friend. (See also ‘How can I earn free Snoozes?’ below)

If you want to Snooze, you must also make a minimum bundll repayment of $20 off the selected bundll, which will be deducted automatically with the $2.50 fee. Both these amounts will be immediately charged to your funding source so make sure you have $22.50 in available funds before you decide to Snooze.

If you’re using a free snooze the $2.50 Snooze fee will not be applicable but you’ll still have to make the $20 minimum bundll repayment, which will be charged to your funding source.

You can Snooze each bundll as many times as the app allows you. Just be aware that the minimum bundll repayment of $20 will apply every time and the $2.50 Snooze fee may apply, depending on if you have free Snoozes or not.

Your Snooze pot is where your free Snoozes are stored in the app.

Your safety, security and privacy is our priority. Rest assured we use the latest security and technology in order to protect your personal information and credentials.

Yes. You can change your PIN through the ‘Profile’ section in the app.

Don’t sweat it! Click the ‘forgot your password?’ link and follow the prompts to reset your password.

If you suspect fraudulent activity on your account, immediately go to your settings and select ‘Pause account’. Also be sure to change your password in the security settings in the app. If you do not have your phone, let us know via www.bundll.com.au.

Visit the ‘Profile’ section of the app and tap the ‘Edit profile’ button to update your personal information.  

You don’t have to tell us about your plans to travel overseas, safe travels from the bundll crew!

If there’s a transaction that you don’t recognise it could be because then

• business could be trading in a different name; or
• transaction could have been made in a foreign currency and converted into Australian dollars.

If you’re still unsure, contact us at [email protected]

These transactions are being processed through the merchant’s bank accounts and our systems.

Keep calm! Your account will not be accessible without your security credentials but if you are worried it has been compromised and someone knows your password, please get in touch via https://www.bundll.com.au/contact-us/

Yes, bundll supports both Touch ID and Face ID. You’ll be prompted to enable Touch ID or Face ID when you first sign up, if your phone is equipped. You can still use a PIN if you prefer and can turn Touch ID or Face ID on at any time in your app settings.

Download the app from the App Store or Google Play

Anyone can apply for an account as long as they are:n

• 18+ years old;
• an Australian citizen or permanent resident of Australia; and
• an Australian issued Mastercard or Visa card holder (debit/credit), to use for repayments.

When shopping instore, simply open the digital wallet on your mobile phone, swipe to reveal your bundll card and tap your phone to pay. To shop with bundll online, use the ‘Card Reveal’ function inside the app. Here you’ll see your card number and expiry date, which you’ll need to enter into the online checkout. Swipe the card and it will then reveal the three digit CVC security code.

All of your activity, including transaction list, information, amount etc, is shown in the bundll app. Bundll does not have a physical or paper statement.

For now, it’s a digital card only. Watch this space though!

Bundll is a digital native and doesn’t have a physical card. It is only available for Apple Wallet and Google Pay.

Not yet, but why not tell a friend or family member to apply for their own account!? Try sending them an invite link, from the app.

Yes. To close your account, visit the ‘Profile’ section of the app, and tap on the ‘Settings’ icon in the top right corner. At the bottom of the screen, you will be able to close your account. You will be prompted to make any outstanding repayments before you’re able to close your account.

Sure thing! You can pay the way you want. Just add your digital card to Apple Pay, Google Pay.

• (Subset) How to setup Apple Pay or Google Pay?
• When signing up to bundll, you will be prompted to add your bundll card to your digital wallet.
• Click ‘add to Apple Wallet’ or ‘add to Google Pay’ button at the bottom of the screen.
• Follow the page prompts to complete the setup.
• When you access your digital wallet the bundll card will be ready to make purchases.

Note:  Add your card to the digital wallet is a mandatory requirement for sign up

No way! Re-install the app and access your account with your login details as per usual.

Go into your bundll app and tap ‘Profile’. Then tap ‘Edit Profile’ and follow the prompts. 

No. Bundll does not offer cash withdrawals.

No. Your account can only be accessed through the bundll app.

Most likely because you have missed a repayment by more than 24 hours. It might also be because we have picked up an anomaly in your account.

• When signing up to bundll, you will be prompted to add your bundll card to your digital wallet.
• Click ‘add to Apple Wallet’ or ‘add to Google Pay’ button at the bottom of the screen.
• Follow the page prompts to complete the setup.
• When you access your digital wallet the bundll card will be ready to make purchases.

Note:  Add your card to the digital wallet is a mandatory requirement for sign up.

• Open your bundll app.
• In the top righthand corner of the screen, click on the ‘card reveal icon’ or the icon that looks like a credit card.
• Once the card icon is clicked, at the bottom of the screen, click on ‘add to Apple Wallet’ or ‘add to Google Pay’ button.
• Follow the page prompts to complete the setup.

Note: If the ‘add to Apple Wallet’ or ‘add to Google Pay’ button does not appear at the bottom of the Card Reveal screen – for example “Added to Wallet”, this means that your card has already been provisioned or setup to your e-wallet.

NOTE – you should always add the bundll card to the digital wallet through the app and not manually add it through the digital wallet.

Please report vulnerabilities or any security concerns as soon as possible so that we can review and improve the safety and reliability of our systems . To report a vulnerability, use the Submission Form on our hummgroup Responsible Disclosure Policy page.

To start earning Velocity Points with bundll, you must: (1) download the bundll app; (2) register as a bundll account holder and be approved with bundll to use thebundll app; and (3) link your current Velocity membership and bundll account during the registration process or via your bundll profile.

You may then be eligible to earn the following Points:
– 1,000 bonus Velocity Points when you download the bundll app; are approved and make a transaction*
– 1 Velocity Point for every $5 repaid to your bundll account from your bundll funding source*
– 500 Velocity Points for referring a friend to bundll*

*T&Cs apply. To view full Terms & Conditions please visit
www.bundll.com/au/docs/velocity-bundll-terms-and-conditions.pdf

To refer a friend, you must go to App home screen and select the “Invite” button on the “bundll buddies” tile. This will provide you with a 6 digit code to send to your friend. Your friend must apply using your unique 6 digit code. You receive the Points if your friend’s application is approved in accordance with bundll’s registration and approval process. For you to receive the Points, your friend must be a Velocity member, link their Velocity membership to their bundll account and make a first transaction and payment to their bundll account.

Yes! Simply link your Velocity membership to your bundll app by going to your “Profile” at any time, selecting “Velocity account”, inputting your valid Velocity membership number, first name and last name and pressing “Confirm”.  

You can make sure your Velocity Frequent Flyer membership linked with the bundll app by going to your “Profile” on your bundll account and selecting “Velocity account”. Here, you will be able to see if your Velocity membership is successfully linked or not. You will be prompted to add one on this page if you are not linked.

You will receive your Velocity Points in your account within 2 business days of completing the relevant earn activity (or a longer time period specified in the terms and conditions for a particular offer).

You will receive your Velocity Points in your account within 2 business days of completing the relevant earn activity (or a longer time period specified in the terms and conditions for a particular offer).

If you have not received your Velocity Points, please contact Velocity Membership Centre for assistance on 13 18 75 with the following:
– Velocity Membership Number
– Member First Name
– Member Last Name
– bundll transaction/payment date

If you have a problem with your Velocity Account please visit: https://experience.velocityfrequentflyer.com/member-support to contact Velocity member support.

https://join.velocityfrequentflyer.com/?channelname=dynamic&promocode=bundll#!/join/account

Do you have an email from Velocity in your inbox? If so, you can find your membership details at the top of the email.
Otherwise, if you know the email address, First Name and Last Name registered on your Velocity account, and have set up your security question, you can recover your Velocity membership number via the Velocity website. Your Velocity membership number will then be emailed to the address registered on your Velocity account.
Alternatively call the Membership Contact Centre on 13 18 75 who can further assist you.

Yes! Simply link your Velocity membership to your bundll app by going to your “Profile” at any time, selecting “Velocity account”, inputting your valid Velocity membership number, first name and last name and pressing “Confirm”. 

Bundll and Velocity have partnered to allow bundll customers to earn Velocity Points when they use bundll.

You may then be eligible to earn the following Points:
– 1 Velocity Point for every $5 repaid to your bundll account from your bundll funding source*

To join Velocity for free simply fill out the join form at   https://join.velocityfrequentflyer.com/

You can de-link or manage your linked accounts at any time. Simply go to your profile settings within your bundll app, select “Velocity Account” and select “Remove this account”.

To view the Velocity Points you have earnt with bundll, login to My Velocity: https://experience.velocityfrequentflyer.com/my-velocity/activity and click the “My Activity” tab. Here you will see your latest Velocity transactions. You can also view your transactions via the Velocity App when you login and click “Latest account activity” on the Velocity App homepage.

You will no longer be able to earn Velocity Points on the bundll app. To remove your Velocity membership details from your bundll account, go to your profile settings within your bundll app, select “Velocity Account” and select “Remove this account”.

When you set up bundll you will need to nominate the day of the week (excluding Saturday or Sunday) on which repayments will be due, as your ‘repay day.’ If you choose to upgrade to superbundll your repay day will be kept. Most bundll customers find it easier to match their bundll repay day with their pay day.

Yes, you can change your repay day but only once every three months.

That’s easy, the bundll app will always show you when bundll’s are due, and give you all the details for the bundll, including the transactions and how to make a payment towards a due bundll.

Your repayments are due by 10:00am (Sydney time) on your nominated repay day. Unless you have already manually made the repayment via the app, before 10:00am on the due date (repay day) we will charge your funding source for the amount due. If the repayment of the amount due is not received by 10:00am on the due date, we will again attempt to charge your funding source on the following day. If the first two attempts fail and you haven’t made a repayment yourself via the app, we will then attempt to charge your funding source a late fee of $10. Your account will also be suspended, meaning you won’t be able to use it until your account is back in good order.

Yes of course you can! You can make a full or partial repayment at any time. Some people like to chip away at their repayments rather than waiting for the due date.

When you set up bundll, you will be asked to set up at least one approved debit or credit card as a funding source, which needs to be either a Visa or Mastercard account. Unless you have already manually made a repayment, all outstanding repayments will automatically be charged to your funding source on the repay day.

Only if you still have an amount outstanding. If you make a full repayment of the amount due on the scheduled due date, then your funding source will not be charged. However, if you only make a partial repayment of the amount due on the scheduled due date, your funding source will only be charged the outstanding amount.

Yes. Simply go to the ‘Profile’ section within the app and update your funding source. At this stage, we do not support AMEX, pre-paid cards or non-Australian issued Visa and Mastercard cards.

Yes. The digital card operates just like any other debit or credit card. Just add your bundll card to your favourite retailers and subscriptions – like Netflix, Spotify and Uber.

Yes. We will allow you to link up to 3 credit or debit cards.

Simply, go to the ‘Profile’ section within the app and update your linked funding source.