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What do I do if I’ve spotted a transaction I don’t recognise?

If there’s a transaction that you don’t recognise it could be because then

  • business could be trading in a different name; or
  • transaction could have been made in a foreign currency and converted into Australian dollars.

If you’re still unsure, contact us at [email protected]

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Related Questions

Yes. You can change your PIN through the ‘Profile’ section in the app.

Don’t sweat it! Click the ‘forgot your password?’ link and follow the prompts to reset your password.

If you suspect fraudulent activity on your account, immediately go to your settings and select ‘Pause account’. Also be sure to change your password in the security settings in the app. If you do not have your phone, let us know via www.bundll.com.au.

Visit the ‘Profile’ section of the app and tap the ‘Edit profile’ button to update your personal information.  

You don’t have to tell us about your plans to travel overseas, safe travels from the bundll crew!

These transactions are being processed through the merchant’s bank accounts and our systems.

Keep calm! Your account will not be accessible without your security credentials but if you are worried it has been compromised and someone knows your password, please get in touch via https://www.bundll.com.au/contact-us/

Your safety, security and privacy is our priority. Rest assured we use the latest security and technology in order to protect your personal information and credentials.

Yes, bundll supports both Touch ID and Face ID. You’ll be prompted to enable Touch ID or Face ID when you first sign up, if your phone is equipped. You can still use a PIN if you prefer and can turn Touch ID or Face ID on at any time in your app settings.

Get started with a bundll account and download the app.