FAQS
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Will hardship default my credit line?
No, we won't default or make any comments on your credit file.
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What if i have feedback?
Please follow the instructions on this page here
Can I continue to make purchases while I’m in hardship?
Once your account is placed under hardship you won't be able to continue to make purchases. This is for your own financial security, preventing your account from falling further into hardship.
What if I am still in hardship after four months or more?
If after four months of hardship you find that your situation hasn’t changed or hasn’t improved to a point where you’re able to continue repayments, your account will be reassessed, and we’ll be happy to discuss additional options.
Can I reduce my payments?
Yes, reduction of repayments is one available option to assist during financial hardship.
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